Website Data Protection Notice

The information contained in this website is for general information purposes only. The information is provided by LHP Skillnet and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of LHP Skillnet. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, LHP Skillnet takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Who we are:

LHP Skillnet
2A Convent Road, Dun Laoghaire, Co. Dublin, A96 W7C5
accounts@lhpskillnet.ie +353 (0)1-218-7698

Where do we process personal data:

LHP Skillnet stores and process personal data in Ireland

Personal data that we process:

LHP Skillnet processes the following personal data:

Newsletter sign-up

Email address
Purpose: To receive a regular newsletter from LHP Skillnet
Legal Basis: Consent
Retention: 2 years, unless consent is renewed

“Contact us” form

Company name, Job Title, Name, email address, telephone number
Purpose: To submit a query to LHP Skillnet
Legal Basis: Legitimate interests – somebody submitting a query would expect to be contacted by the organisation.
Retention: No data is retained on the website. The contact form details are sent by email, which will be retained on our Microsoft 365 platform for up to 3 years.

Booking form

Name, email address, telephone number, company name, company address, billing email address, attendee name and email address
Purpose: To book a place on a LHP Skillnet course
Legal Basis: Legitimate interests – The data requested are required to book a place on a training course and may need to be shared with Skillnet Ireland and/or QQI depending on the course.
Retention: No data is retained on the website. The TicketTailor booking form stores the data for 2 years.

Recipient(s) of the personal data:

Skillnet Ireland, QQI, TicketTailor

Details of transfers to third country/countries:

All personal data processed is retained within the EEA.
Ticket Tailor’s Privacy Policy is available here:
https://www.tickettailor.com/gdpr/

Cookies

Cookies are small text files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Strictly Necessary:

Statistics:

You may reject all of these cookies, except for the strictly necessary if you want.

Security

We take appropriate measures to ensure the security of personal data under our control and to prevent unauthorised access, disclosure, modification, or destruction of data. We have defined procedures and protocols for processing personal data including an Information Security policy.

Other Purposes

Other purposes for which LHP Skillnet might process personal data can include:

Legal Action:

Where necessary we will process personal data provided to us for the purposes of seeking legal advice or other legal purposes. Examples of such processing would include providing information to debt collection agencies in the event of persistent non-payment for products or services by an individual or Sole Trader.

Also, where we receive a formal request under Article 23 of the General Data Protection Regulation (GDPR) we may be required to disclose personal data to An Garda Síochána, the Revenue Commissioners, or other relevant organisation.

System Logs, Maintenance, and Investigation of Data Security Breaches:

We process certain data, including IP addresses, as part of our internal system logging on this website to support the diagnosis of issues and maintenance of the website.

In addition, we will make use of detailed system logs on our webhosting platform and within our Content Management System to support investigations of Data Security breaches.

Your rights:

You have the following rights in respect to the personal data that LHP Skillnet hold on you. Please contact us at the address above in order to exercise any of these rights:

1. The right to be informed

You have the right to receive “fair processing information”.

2. The right of access

You have the right to obtain:
• Confirmation of your personal data being processed
• Access to a copy of your personal data
• And any other supplementary information

3. The right to rectification

You have the right to have your personal data corrected if it is inaccurate or incomplete

4. The right to erasure (includes withdrawal of consent)

You have the right to have your personal data erased, in the following circumstances:
• You withdraw consent.
• The personal data has to be deleted to comply with a legal obligation.
• The personal data was unlawfully processed.
• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected.
• Where you object to the processing and there is no superseding legitimate requirement to continue the processing.
• The personal data is processed in relation to the offer of “information society services” to a child.

5. The right to restrict processing

You have the right to ‘block’ or suppress processing of personal data

6. The right to data portability

You have the right to obtain and reuse your personal data for your own purposes across different services.

7. The right to object

You have the right to object to:
• Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
• Direct marketing (including profiling).
• Processing for purposes of scientific/historical research and statistics.

8. Rights in relation to automated decision making and profiling

You the right not to be subject to a decision when:
• It is based on automated processing.
• It produces a legal effect or a similarly significant effect on the data subject.

The right to complain:

If you feel that LHP Skillnet has not fulfilled its obligations under the Data Protection Act 2018 and General Data Protection Regulation (GDPR) EU 2016/679, then you have the right to lodge a complaint with the Data Protection Commission (DPC).

The DPC offers guidance on how to make a complaint here:

https://forms.dataprotection.ie/contact

Automated decision making, including profiling:

LHP Skillnet do not use any automated decision making or profiling

Updates or Questions

This Data Protection Notice is reviewed annually to determine if it needs to be updated. It would also be reviewed each time we add functionality to our website.

Please direct any questions you may have directly to accounts@lhpskillnet.ie.