Leading Healthcare Providers Skillnet

TThe information contained in this website is for general information purposes only. The information is provided by LHP Skillnet and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of LHP Skillnet. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, LHP Skillnet takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Who We Are:

LHP Skillnet
2A Convent Road
Dun Laoghaire
Co. Dublin
A96 W7C5

accounts@lhpskillnet.ie
+353 (0)1-218-7698

Where we process personal data

LHP Skillnet stores and process personal data in Ireland.

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Personal Data that We Process

LHP Skillnet processes the following personal data

Newsletter Sign-Up
  • Email address
  • Purpose: To receive a regular newsletter from LHP Skillnet
  • Legal Basis: Consent
  • Retention: 2 years, unless consent is renewed
Booking Form
  • Name, email address, telephone number, company name, company address, billing email address, attendee name and email address

  • Purpose: To book a place on a LHP Skillnet course

  • Legal Basis: Legitimate interests – The data requested are required to book a place on a training course and may need to be shared with Skillnet Ireland and/or QQI depending on the course.

  • Retention: No data is retained on the website. The TicketTailor booking form stores the data for 2 years.

Expression of Interest Form for Public Courses

  • Name, email address, telephone number, company name, any comments submitted

  • Purpose: To be notified when new dates for a course become available.

  • Legal Basis: Legitimate interests – The person is interested in signing up for a course, so we need to be able to contact them.

  • Retention: No data is retained on the website. Zoho Forms retains the data for 12 months.

Certificate in Healthcare Support / Skills Connect Questionnaire

  • Name, Phone number, email address, country of residence, employment status, social welfare benefits, current employment status

  • Purpose: To express an interest in participating in a Certificate in Healthcare Support /Skills Connect training programme.

  • Legal Basis: Legitimate interests – The person is interested in applying for a training programme with specific entry requirements, so we need to be able to contact them.

  • Retention: No data is retained on the website. Jotform retains the data for 12 months.

Learner hub - Confirmation of studies letter

  • Name, Date of birth, email address and Phone number

  • Purpose: To receive a letter confirming what modules a former learner successfully passed.

  • Legal Basis: Legitimate interests – The person is a former learner who is looking for confirmation of the training that they have carried out with the Skillnet.

  • Retention: No data is retained on the website. Jotform retains the data for 12 months.

Learner hub - Expression of Interest in further training modules

  • Learner name, Learner address, email address, Learner role, Employer’s name, Employers address.

  • Purpose: To express an interest in doing further LHP Skillnet modules towards a QQI Level 5 Healthcare Support Certificate.

  • Legal Basis: Legitimate interests – The data requested are required to express an interest in doing the other QQI modules.

  • Retention: No data is retained on the website. Jotform retains the data for 12 months.

Recipient(s) of the personal data

  • Skillnet Ireland
  • QQI

  • Ticket Tailor

Details of transfers to third country/countries:

All personal data processed is retained within the EEA. Ticket Tailor’s Privacy Policy is available here:
https://www.tickettailor.com/gdpr/

Jotform’s Privacy Policy and security details are available here:
https://www.jotform.com/gdpr-compliance/

Cookies

Cookies are small text files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Strictly Necessary
  • cookieyes-consent (lhpskillnet.ie) CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. (1 year, HTTP)
  • AWSALBCORS (Amazon Web Services) Amazon web services set this cookie for load balancing. (7 days, HTML)
  • PHPSESSID (lhpskillnet.ie) This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. (Session, HTTP)
  • __cf_bm (lhpskillnet.ie) This cookie, set by Cloudflare, is used to support Cloudflare bot management. (1 hour, HTTP)
Functional
  • JOTFORM_SESSION (lhpskillnet.ie) A cookie used by Jotform to preserve user states across page requests (1 month, HTTP)
  • userReferer (lhpskillnet.ie) A cookie used by Jotform to determine how the user accessed the website. This information is used by the website operator in order to measure the efficiency of their marketing. (1 month, HTTP)
  • cf_clearance (lhpskillnet.ie) Clearance cookie stores the proof of challenge passed by Cloudflare. (1 year, HTTP)
  • cookieCheck (lhpskillnet.ie) A cookie used by Ticket Tailor to check if user has cookies enabled. (Session, HTTP)
  • player (Vimeo) Vimeo uses this cookie to save the user’s preferences when playing embedded videos from Vimeo. (1 year, HTML)
  • aka_debug (lhpskillnet.ie) Vimeo sets this cookie which is essential for the website to play video functionality. (Session, HTTP)
  • AWSALB (Amazon Web Services) AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target. (7 days, HTML)
  • sync_active (Vimeo) This cookie is set by Vimeo and contains data on the visitor's video-content preferences, so that the website remembers parameters such as preferred volume or video quality. (Never, HTML)
Analytics
  • guest (lhpskillnet.ie) A cookie used by Jotform to determine how the user accessed the website. This information is used by the website operator in order to measure the efficiency of their marketing. (1 month, HTTP)
  • _ga_* (lhpskillnet.ie) Google Analytics sets this cookie to store and count page views. (400 days, HTTP)
  • _ga (lhpskillnet.ie) Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. (400 days, HTTP)
  • _gid (lhpskillnet.ie) Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. (1 day, HTTP)
  • _gat_gtag_UA_* (lhpskillnet.ie) Google Analytics sets this cookie to store a unique user ID. (1 minute, HTTP)
  • vuid (Vimeo) Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. (400 days, HTML)

You may reject all of these cookies, except for the strictly necessary if you want.

Security

We take appropriate measures to ensure the security of personal data under our control and to prevent unauthorised access, disclosure, modification, or destruction of data. We have defined procedures and protocols for processing personal data including an Information Security policy.

Other Purposes

Other purposes for which LHP Skillnet might process personal data can include:

Legal Action
  • Where necessary we will process personal data provided to us for the purposes of seeking legal advice or other legal purposes. Examples of such processing would include providing information to debt collection agencies in the event of persistent non-payment for products or services by an individual or Sole Trader.
  • Also, where we receive a formal request under Article 23 of the General Data Protection Regulation (GDPR) we may be required to disclose personal data to An Garda Síochána, the Revenue Commissioners, or other relevant organisation.
System Logs, Maintenance, and Investigation of Data Security Breaches
  • We process certain data, including IP addresses, as part of our internal system logging on this website to support the diagnosis of issues and maintenance of the website.
  • In addition, we will make use of detailed system logs on our webhosting platform and within our Content Management System to support investigations of Data Security breaches.

Your Rights

You have the following rights in respect to the personal data that LHP Skillnet hold on you. Please contact us at the address above in order to exercise any of these rights:

1. The right to be informed

You have the right to receive “fair processing information”.

2. The right of access

You have the right to obtain:
• Confirmation of your personal data being processed
• Access to a copy of your personal data
• And any other supplementary information

3. The right to rectification

You have the right to have your personal data corrected if it is inaccurate or incomplete.

4. The right to erasure (includes withdrawal of consent)

You have the right to have your personal data erased, in the following circumstances:
• You withdraw consent.
• The personal data has to be deleted to comply with a legal obligation.
• The personal data was unlawfully processed.
• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected.
• Where you object to the processing and there is no superseding legitimate requirement to continue the processing.
• The personal data is processed in relation to the offer of “information society services” to a child.

5. The right to restrict processing

You have the right to ‘block’ or suppress processing of personal data.

6. The right to data portability

You have the right to obtain and reuse your personal data for your own purposes across different services.

7. The right to object

You have the right to object to:
• Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
• Direct marketing (including profiling).
• Processing for purposes of scientific/historical research and statistics.

8. Rights in relation to automated decision making and profiling

You the right not to be subject to a decision when:
• It is based on automated processing.
• It produces a legal effect or a similarly significant effect on the data subject.

The right to complain

If you feel that LHP Skillnet has not fulfilled its obligations under the Data Protection Act 2018 and General Data Protection Regulation (GDPR) EU 2016/679, then you have the right to lodge a complaint with the Data Protection Commission (DPC).

The DPC offers guidance on how to make a complaint here: https://forms.dataprotection.ie/contact

Automated decision making, including profiling

LHP Skillnet do not use any automated decision making or profiling.

Updates or Questions

This Data Protection Notice is reviewed annually to determine if it needs to be updated. It would also be reviewed each time we add functionality to our website. Please direct any questions you may have directly to accounts@lhpskillnet.ie.