Staff Workshop Incident Management (5 Dec 2024)

This fully online, one-day workshop in Incident Management aims to provide all residential care workers within a service with the knowledge and skills to implement and follow effective processes.

For this purpose, the programme provides an appropriate framework for the effective management of incidents. Helpful examples illustrate how incidents can be utilised to inform service provision and drive continuous improvement of the quality of care and service provided to residents.

The curriculum covers the regulatory requirements pertaining to Incident Management and explains why it is important to have effective processes in place. It focuses especially on HIQA findings in relation to Incident Management and HIQA’s compliance expectations as per the Judgement Support Framework.

Starting with the core principles of what makes an effective process, the training discusses principles of open disclosure and the six stages of Incident Management. Learners further explore HIQA monitoring notifications, how to write an incident report, as well as the necessity and practice of serious incident reviews.

We recommend this training for those working in PIC or deputy roles as well as CNMs, staff nurses, and healthcare assistants. Upon completion, learners will understand the legislation, regulation and guidance surrounding Infection Prevention & Control. They will know the types of findings identified by HIQA in relation to IPC, and what they can do to reduce the risk of infection and promote antimicrobial stewardship within their role. For full course content and learning outcomes, please refer to our downloadable Programme Manual.