Managing The Frontline: Medical Receptionists (Cork City) Primary Care Courses
Course Details
  • Start date: 05 Nov 2019
  • Duration:Hours: 6
  • Location:Munster
  • County:Cork
  • Venue: Clayton Hotel, Lapp's Quay, Centre, Cork

    Provider: Best Practice

    Skillnet Members Price: €140.00

    Unemployed: No

    Course Description:

    According to Assumpta Gallagher of Best Practice, one of the most underestimated roles in any General Practice is that of Medical Receptionist. The Medical Receptionist is crucial for ensuring that a General Practice works effectively and efficiently. This one-day programme is designed to inform the participant of the key functions of the Medical Receptionist, and how to best practice them.

  • Who should attend: This workshop is designed for Medical Receptionists working in a Healthcare Practice.
  • Accreditation:Company Certified
  • Award:Certificate

Course Aim:

Medical Receptionists wear many hats in the General Practice environment, with each day bringing a new challenge. Though greatly rewarding, the variety and pace of this role can be stressful.

Managing The Frontline is a highly interactive workshop which will help you manage and streamline your work-load. Particular topics covered include:

Member of the Team: We will instruct you on what the role of the Medical Receptionist is, and how it relates to the other members of the General Practice environment.

Managing Patients:
Develop tools to deal with excessive demands and difficult situations.


Managing Phonecalls:
How to effectively manage phone calls, especially those that are taking up a lot of your time.


Confidentiality & GDPR:
What you need to know.

Course Objectives and Learning Outcomes:

By the end of this workshop, participants should be confident in their knowledge of the following topics:

1. Telephone Skills & Reception Etiquette

2. Confidentiality & GDPR

3. Managing Risk in Reception and Basic Health & Safety

4. Introduction to Medical Terminology

5. Effective Communication Skills & Dealing with Difficult People

This workshop is also a great opportunity to meet and share your experiences/advice with other people who work in similar roles.

Trainer’s Profile

  • Trainer Name: Asumpta Gallagher

Asumpta Gallager is a qualified trainer with over 17 years of experience working in General Practice Management and the Healthcare Sector at large. Asumpta recognized a need to provide practical support to GPs and staff working in various roles across the Healthcare Sector, and has developed a number of highly interactive workshops to meet this demand.

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