- Start date: 05 Nov 2019
- Duration:Hours: 6
Venue: Clayton Hotel, Lapp's Quay, Centre, Cork
Provider: Best Practice
Skillnet Members Price: €140.00
According to Assumpta Gallagher of Best Practice, one of the most underestimated roles in any General Practice is that of Medical Receptionist. The Medical Receptionist is crucial for ensuring that a General Practice works effectively and efficiently. This one-day programme is designed to inform the participant of the key functions of the Medical Receptionist, and how to best practice them.
- Who should attend: This workshop is designed for Medical Receptionists working in a Healthcare Practice.
- Accreditation:Company Certified
Course Aim:Medical Receptionists wear many hats in the General Practice environment, with each day bringing a new challenge. Though greatly rewarding, the variety and pace of this role can be stressful.
Managing The Frontline is a highly interactive workshop which will help you manage and streamline your work-load. Particular topics covered include:
Member of the Team: We will instruct you on what the role of the Medical Receptionist is, and how it relates to the other members of the General Practice environment.
Managing Patients: Develop tools to deal with excessive demands and difficult situations.
Managing Phonecalls: How to effectively manage phone calls, especially those that are taking up a lot of your time.
Confidentiality & GDPR: What you need to know.
Course Objectives and Learning Outcomes:
By the end of this workshop, participants should be confident in their knowledge of the following topics:
1. Telephone Skills & Reception Etiquette
2. Confidentiality & GDPR
3. Managing Risk in Reception and Basic Health & Safety
4. Introduction to Medical Terminology
5. Effective Communication Skills & Dealing with Difficult People
This workshop is also a great opportunity to meet and share your experiences/advice with other people who work in similar roles.
- Trainer Name: Asumpta Gallagher
Asumpta Gallager is a qualified trainer with over 17 years of experience working in General Practice Management and the Healthcare Sector at large. Asumpta recognized a need to provide practical support to GPs and staff working in various roles across the Healthcare Sector, and has developed a number of highly interactive workshops to meet this demand.