Aim

This course will provide participants with an understanding of what quality really means within a service, and how the service can be improved through the application of specific quality and safety monitoring and improvement tools.

Content

• Regulatory requirements in relation to performance measurement and continuous improvement
• HIQA findings in relation to monitoring, measurement, and continuous improvement
• Introduction to the Framework for Improving Quality (HSE)
• Leadership for quality measurement tools including the use of resident culture surveys
• Governance for quality measurement tools including the use of strategic and operational plans, key performance indicators and annual reviews
• Use of improvement measurement and improvement tools including the use of quality and safety of care audits and quality improvement plans
• Person and family engagement measurement and improvement tools including the use of resident and family surveys and resident representative groups
• Staff engagement measurement tools including the use of staff surveys

Workshop Delivery

The workshop will be presented via Zoom, with interactive sessions and workshops provided throughout. Training will run from 10 a.m. to 3:30 p.m. The workshop will be delivered by a senior member of HCI’s Quality and Safety Team.

Who Should Attend

RP/GM/RPR, PIC, Deputy PIC, CNM

Certification

Learners who successfully complete the workshop will be awarded a certificate of attendance from LHP Skillnet.

Fees

The subsidised cost of this workshop is €135 per learner for LHP Skillnet member companies. Non-members are welcome to book the workshop at the full price of €210.

To be eligible for the subsidised price you must be working in the private healthcare sector in Ireland. Otherwise the full price applies.

Discount for all 16 workshops booked together is available. Please visit the course page for details.

About the Advanced Care Management Programme

Delivered by the HCI, the Advanced Care Management Programme (Advanced CaMP) aims to provide a comprehensive body of knowledge for key individuals within nursing homes, highlighting the regulatory and best practice requirements, and providing participants with the skills to apply the tools and techniques to support their implementation.

The programme may be booked as a completed programme of 16 workshops, or workshop may be booked individually.

For further information about the full programme, please visit the programme page.