Managing The Frontline: Medical Receptionists

Course Description

According to Assumpta Gallagher of Best Practice, one of the most underestimated roles in any General Practice is that of Medical Receptionist. The Medical Receptionist is crucial for ensuring that a General Practice works effectively and efficiently. This one-day programme is designed to inform the participant of the key functions of the Medical Receptionist, and how to best practice them.

Course Aim

Medical Receptionists wear many hats in the General Practice environment, with each day bringing a new challenge. Though greatly rewarding, the variety and pace of this role can be stressful.

Managing The Frontline is a highly interactive workshop which will help you manage and streamline your work-load. Particular topics covered include:

Member of the Team: We will instruct you on what the role of the Medical Receptionist is, and how it relates to the other members of the General Practice environment.

Managing Patients:
Develop tools to deal with excessive demands and difficult situations.


Managing Phonecalls:
How to effectively manage phone calls, especially those that are taking up a lot of your time.


Confidentiality & GDPR:
What you need to know.

Course Objectives and Learning Outcomes

By the end of this workshop, participants should be confident in their knowledge of the following topics:

1. Telephone Skills & Reception Etiquette

2. Confidentiality & GDPR

3. Managing Risk in Reception and Basic Health & Safety

4. Introduction to Medical Terminology

5. Effective Communication Skills & Dealing with Difficult People

This workshop is also a great opportunity to meet and share your experiences/advice with other people who work in similar roles.

Who Should Attend

This workshop is designed for Medical Receptionists working in a Healthcare Practice.

Trainer’s Profile

Trainer Name: Asumpta Gallagher

Asumpta Gallager is a qualified trainer with over 17 years of experience working in General Practice Management and the Healthcare Sector at large. Asumpta recognized a need to provide practical support to GPs and staff working in various roles across the Healthcare Sector, and has developed a number of highly interactive workshops to meet this demand.

Course Details

  • Category: Management and Administration in Healthcare
  • Location: Nationwide
  • Duration: Hours: 6
  • Provider: Best Practice
  • Skillnet Members Price: €135.00
  • Unemployed: No
  • Accreditation: Company Certified
  • Award: Certificate
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