- Start date: 04 Apr 2018
- Duration: Days: 4
Venue: Clayton Airport Hotel, Dublin
Provider: LHP Skillnet
Skillnet Members Price: €150.00
This core QQI level 5 module is delivered as part of the Major award in Healthcare Support 5M4339. The course will run for 1 day per week for 4 weeks on Wednesdays. Please note, if you have applied for the major award there is no need to apply for the individual modules seperately.
- Who should attend: Anyone who is working in the private healthcare sector and is working toward their major award in healthcare support
- Award:QQI Minor award,Level 5
The aim of this award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and nonverbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.
Course Objectives and Learning Outcomes:
Learners will be able to:
- Analyse a range of current issues in communications and information technology
- Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
- Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction
- Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews
- Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response
- Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis
- Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts
- Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability
- Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications.
- Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing
- Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages.
- Portfolio /Collection of Work - 50% weighting
- Skills Demonstration - 50% weighting
Exact details of how to complete all assessments will be given in advance in class.
- Trainer Name: To be confirmed